Frequently Asked Questions

Welcome! We’ve put together answers to some of your most common questions to help make your shopping experience seamless. 💁🏽♀️

📦 SHIPPING & DELIVERY

How long does shipping take?

  • U.S. Orders: 5 to 14 business days
  • International Orders: 10 to 28 business days
    Please note: shipping times may vary during peak seasons or due to customs delays.

Do you ship internationally?
Yes! We ship worldwide.

Will I get tracking info?
Absolutely. Your tracking number will be uploaded as soon as your order ships. You can check the status anytime on our Track Your Order page.

🔁 RETURNS & EXCHANGES

Can I return my order?
Yes. We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.

How do I start a return?
Contact our support team with your order number to begin the process.

What if my item arrives damaged or incorrect?
We’ll make it right. Please email us photos and your order details, and we’ll assist you quickly.

💳 PAYMENTS & ORDERS

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure options shown at checkout.

Can I cancel or change my order after placing it?
If your order hasn't shipped, we may be able to modify it. Contact us as soon as possible.

💇🏽♀️ PRODUCT & HAIR CARE

Are Mimicia wigs real human hair?
Yes! All our wigs are made from 100% premium human hair for a natural look, feel, and long-lasting wear.

Can I style or dye my wig?
Yes. Our human hair wigs can be straightened, curled, and colored. For dyeing, we recommend seeing a professional stylist.

How do I care for my human hair wig?

  • Use a sulfate-free shampoo and conditioner
  • Wash gently in lukewarm water
  • Air dry on a wig stand
  • Deep condition regularly
    Want more? Check out our full Hair Care Guide.

📞 CUSTOMER SERVICE

How can I contact Mimicia Hairs customer service?
We’re here to help! You can reach our support team by filling out the form on our Contact Us page or emailing us directly at mimicia8603@gmail.com.
We typically respond within 24–48 business hours and often much faster!

💸 DISCOUNTS & PROMOTIONS

Do you offer any discounts or promotions?
Yes, we do! We regularly run special offers, seasonal promotions, and exclusive discounts for our email subscribers and social media followers.
👉🏽 Be sure to sign up for our newsletter and follow us on Instagram @mimiciahairs so you never miss a deal!

📬 STILL NEED HELP?

We’ve got you!
Send us a message on our Contact Us page we’ll get back to you faster than you can say “MIMICIA Hairs.”